Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including but not limited to:

Personal Information: Name, email address, phone number, company name, and job title when you fill out forms, book calls, or contact us.
Account Information: Login credentials and profile details when you create an account with any of our services.
Communication Data: Messages, inquiries, and any content you share with us through email, contact forms, or direct messages.
Payment Information: Billing details processed through our secure third-party payment providers. We do not store full payment card details on our servers.
Usage Data: Information about how you interact with our website and services, including pages visited, features used, and time spent.
Device Information: Browser type, operating system, IP address, and device identifiers collected automatically when you visit our website.

2. Use of Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services and products.
To process transactions and send related information, including purchase confirmations and invoices.
To communicate with you about services, updates, promotions, and events (you may opt out at any time).
To respond to your inquiries, comments, and support requests.
To monitor and analyze usage trends and preferences to improve user experience.
To detect, investigate, and prevent fraudulent transactions and other illegal activities.
To comply with legal obligations and enforce our terms of service.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. These include:

Essential Cookies: Required for the website to function properly, such as maintaining your session.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Meta Pixel).

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment Processors: To securely handle transactions.
Analytics Providers: To help us understand website usage and improve performance.
Email Service Providers: To send transactional and marketing communications on our behalf.
CRM and Automation Platforms: To manage client relationships and service delivery.
Advertising Platforms: To measure and optimize advertising campaigns.

These third parties are obligated to protect your information and may only use it for the specific purposes we direct.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@omnifusion.ai.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United Arab Emirates, where our company is registered. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it. Factors that determine retention periods include the nature of the data, the purposes for which it was collected, legal requirements, and business needs.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain legal exceptions.
Objection: Object to the processing of your personal information for certain purposes.
Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
Withdrawal of Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us at support@omnifusion.ai. We will respond to your request within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

OmniFusion AI - FZCO
Dubai, United Arab Emirates
Email: support@omnifusion.ai

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict of law principles. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.